ET, michael norton,
I strongly agree with both your points.
Michael – “She would go in the electricity board and pay their bill.”
– that’s how I used to do things in the 1980s. I still would if I could, and I still do where I can; the baker’s, and fruit and veg at the town market. I’m trying to keep the old ways alive, with their human connections.
But the system undercuts the old ways on price, and it alienates everyone from everyone else.